Contact support

Send us your question or describe the problem. We reply within 2 business days. You'll get an email confirming that we received your request.

Before you write, check the FAQ. Many answers are there.

We only use your details to answer your request.

Support policy

Response time

We reply to every request within 2 business days, Monday to Friday, excluding public holidays. Critical bugs that break a store are fixed as a priority.

What's covered

• Questions about Anvil's features, sections, and settings
• Help setting up the theme as shown in this documentation
• Bugs in the theme's code, which we fix in a theme update

What isn't covered

• Custom code, or problems caused by edits to the theme's code
• Installing, configuring, or fixing third-party apps
• Design work, store setup, or content entry

For custom work, we recommend hiring a Shopify Partner. Always duplicate your theme before you edit its code.

Help us help you

To get an answer faster, include:

• Your store URL, and a preview link if the theme isn't published
• The page where the problem happens and the steps to see it
• A screenshot, plus the browser and device you used